Your Privacy Rights
To learn about how we shared the personally identifiable information of our customers with XM® Satellite Radio, Lexus Financial Services, Lexus Financial Savings Bank and our authorized Lexus dealers last year for their own marketing purposes, read our Personal Information Practices.
During 2007, Lexus shared personal information about our customers with XM® Satellite Radio, Lexus Financial Services, Lexus Financial Savings Bank and our authorized Lexus dealers where the information was used for the recipient's own marketing.
We shared the following types of information with XM® Satellite Radio, Lexus Financial Services, Lexus Financial Savings Bank and our authorized Lexus dealers:
Name
Address
E-mail address
Telephone number
Model vehicle purchased or leased
XM Satellite Radio is located at:
XM Satellite Radio
1500 Eckington Place NE
Washington DC 20002-2194
Lexus Financial Services is located at:
Lexus Financial Services - Mailstop EF10
19001 S. Western Ave.
Torrance, CA 90501
Lexus Financial Savings Bank is located at:
Lexus Financial Savings Bank
2485 Village View Drive, Suite 200
Henderson, Nevada 89074
Please click on the link below to download, view and print a list of authorized Lexus dealers.
You may also obtain this information via e-mail by sending us your e-mail address here.
To learn about our privacy practices with respect to this Web site, we encourage you to read our entire online privacy statement. (You can click on the "View All on One Page" link to the left and view the privacy statement in its entirety below.)
This document describes how we here at Lexus, a Division of Toyota Motor Sales, U.S.A., Inc. ("Lexus"), treat information provided by you during visits to our lexus.com Web site (the "Lexus Web site"). The amount and type of information we receive depends on how you use the site. These privacy provisions apply solely to online information-collection activities on the Lexus Web site.
By using this site, you signify your acceptance to the Lexus Online Privacy Statement. If you do not agree with the manner in which we handle data as described in this Statement, please do not use this site.
This Privacy Statement may be modified from time to time; the date of the most recent revisions will appear in this Statement so please visit us frequently.
You can visit the Lexus Web site to read vehicle product information or use our online tools, such as the pricing calculators and vehicle configurators, without telling us who you are and without revealing any personally identifiable information (other than, in some cases, your zip code). When you do this, we collect and store the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the Web site that referred you to us, the pages you request and the date and time of those requests. Remember, this normal type of usage will not result in our collecting any data that is connected to information identifying you as an individual, such as your name, e-mail address or phone number. This is aggregated, non-individualized information only.
We use this information to generate statistics and measure site activity. This helps us improve the usefulness of customer visits.
There are instances when Lexus requests personally identifiable information to provide you with a service or information, such as new vehicle information alerts, promotions and mailed brochures. Depending upon the type of request, the information we collect may include your name, mailing address, e-mail address, phone number and what service or information you have requested. Your personal information is collected and stored by Lexus in a manner appropriate to the nature of the data. The information you provide is also used by Lexus to improve the services we provide.
Your personal information may be shared with our business partners to assist us in fulfilling your request. We may also share your personal information with companies affiliated with Lexus and our authorized dealers and dealer advertising associations.
From time to time, Lexus may request information about you to enable you to participate in promotional activities, such as sweepstakes, contests, games, special events, blogs and chats ("Programs"). Sometimes Programs are made available through the joint efforts of Lexus and an unaffiliated business partner. If you choose to participate, we may use the information you provide in connection with the Program. For example, we may send you e-mail messages related to the Program or your account activity, or for selection and notification of sweepstakes or contest winners. Your personal information may also be shared with our business partner and may also be used by our business partner if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this privacy statement will not apply to that company's use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the personal information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any personal information.
Please remember that blogs are public areas on the Lexus Web site and chat rooms may be public areas on the Lexus Web site. Please refer to the Program details. Any information posted in these areas can be viewed by other visitors or Internet users. You should not post personal information in these areas.
For some features on the Lexus Web site, you can submit information about other people. For example, if you wish to invite your friends to participate in a Program offered on the Lexus Web site or forward particular content from the Lexus Web site to your friends, you will be asked to submit your friends' e-mail addresses. Our use, sharing and protection of the other person's information will also be subject to the terms of the Program and this Privacy Statement
From time to time we may conduct surveys on the Lexus Web site. If you decide to participate, you may be asked to provide certain demographic information (such as your gender and zip code). We may use the information that you submit, including your responses to the survey questions, for the purposes identified to you prior to your participation in the survey. In some cases, we may publish the results of the survey, but will do so only as aggregate information and you will not be individually identified. As we may be conducting certain surveys with our business partners or other third parties, we may also share the results of those surveys with those third parties, but will not identify individuals.
Lexus reserves the right to disclose any personally identifiable information or other information we collect through the Lexus Web site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend the legal rights or property of Lexus, the Lexus Web site or its users, or third-party licensors of any material on the Lexus Web site; or (d) in an emergency to protect the health or safety of the users of the Lexus Web site or the general public.
The Lexus Web site is not intended for children under the age of 13. Lexus does not knowingly collect personal information from children that young. If you are under the age of 13, please do not submit your e-mail address or any other personal information to us through the Lexus Web site.
If you provided Lexus with personally identifiable information through the Owners section of lexus.com, you may review and update that information by clicking on the Owners link on the homepage of lexus.com, registering or logging in and then clicking on My Profile. Owners who subscribe to the Lexus owner e-mail list can access the Preferences page and change their user profile or unsubscribe from the Lexus e-mail list here. For users who are not currently registered on our owner site, please call Customer Satisfaction at 1-800-25-LEXUS to opt out from receiving e-mail communications from Lexus.
From time to time, Lexus collects personally identifiable information in connection with Programs. There may be times when you can access and update the information you provided as part of your participation in the Program. Please see the section of this Web site concerning the specific Program to determine if you are able to access your information and how to do so.
This site includes links to other Web sites, such as the site for Lexus Financial Services, Lexus Financial Savings Bank and to Web sites for Lexus dealers. These sites are not under our control, even though they may use the Lexus name or logo on their site through an agreement with us. Such other sites do not necessarily follow our Privacy Statement, and may place their own cookies on your computer. This practice is standard on the Web, and we do not control cookies placed on your computer by third parties whose advertising or links appear on our site. These sites have their own privacy and information security policy and terms and conditions. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. To reach the privacy policy for Lexus Financial Services, please click here. To reach the Privacy Statement for Lexus Financial Savings Bank, click here. To reach Lexus dealer sites, please click here.
There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that personal information (i.e., Full Name, Address, Nationality, Age, Gender, Occupation, Phone/Fax, and/or Country of Residence) be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at this web site.
This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one's personal information. This information can then be utilized to steal a person's identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Lexus will never ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail. If you receive an email from Lexus asking you to update your personal information, do not respond: this phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. The Federal Trade Commission and the Antiphishing Workgroup are also good sources of information about these types of security threats and how they may be reported to the authorities
The information in this site is protected by copyright. You may only use the information, text or graphics contained in this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express written consent of Lexus. The Toyota and Lexus marks and designs are registered trademarks of Toyota Motor Corporation. The Toyota and Lexus marks and designs may not be used, downloaded, copied or distributed in any way.
The Lexus Web site contains information regarding Lexus and its products and promotional programs. The Lexus vehicles described in this site contain uniquely American specifications and equipment and are offered for sale only in the U.S.A. (excluding Hawaii). The promotional programs described in this site are available only in those states and territories of the U.S. (excluding Hawaii) as specifically referred to within the description of the program. All pricing information referred to in this site is in U.S. dollars.
Lexus reserves the right to modify the information contained in the Lexus Web site at any time without notice. While Lexus makes all reasonable efforts to ensure that all material on this site is correct, accuracy cannot be guaranteed, and Lexus does not assume any responsibility for the accuracy, completeness or authenticity of any information contained in this site. This site and all information and materials contained herein are provided to you as is, without warranty of any kind.
This site may contain links to other Web sites that are completely independent of the Lexus Web site. Lexus makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such link, and any link to another person or entity shall not in any manner be construed as an endorsement by Lexus of such person's or entity's Web site, products or services. Your linking to any other off-site pages or other sites is at your own risk.
Your confidential use of this site cannot be guaranteed by Lexus. Lexus shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site..
All of the information contained in this site is for informational purposes only and in no way constitutes an offer to buy or sell Lexus vehicles. The purchase of any Lexus vehicle shall be subject to the terms and conditions of the applicable sale, lease or retail installment contract. The MSRPs (Manufacturer's Suggested Retail Prices) listed in this site exclude tax, title, license and registration. Actual dealer price may vary. This site shall not be used or relied upon by you as a substitute for information that is available to you from an authorized Lexus dealer.
If you would like to link to lexus.com, please read and comply with the following guidelines and all applicable laws.
External Site Naming Guidelines
Third parties may not use a brand, product name or other confusingly similar word or group of letters in a domain name (similar to the brand names, trademarks and/or tradenames of Lexus) without prior written Lexus approval. Domain names for enthusiast sites should use the ".org" suffix
External Site Use of Lexus Information
Third-party sites must have prior written approval before using any text, trademarks, graphics or photographs from any Lexus source, such as Web sites or brochures.
Third-party sites may use brand or model names in site texts only to the extent necessary to describe Lexus products. Any other use of Lexus brand names or any use of Lexus logos, trademarks, service marks, model names or service names is expressly not allowed. Also not allowed is the use of text or any other material in any way that implies sponsorship, approval of or affiliation with Lexus.
No Misrepresentation
Third-party sites must not in any way imply that Lexus is endorsing it or its products or services; must not misrepresent its relationship with Lexus; must not present false information about Lexus; must not be a site that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations; and must not be a site that contains content that could be construed as distasteful, offensive or controversial.
Linking to lexus.com
Third-party sites may not use links to lexus.com in any way that implies sponsorship or affiliation. Furthermore, when linking to lexus.com, that site may not appear as a frame within the site that provides the link or appear in any way that makes the destination site appear to be content belonging to the site containing the link.
External Site Disclaimer
Third-party sites must include a prominently displayed disclaimer on the homepage stating that the site is not authorized by or affiliated with Lexus.
We respect the intellectual property of others, and we ask our users to do the same. If you are the owner of a United States copyright and you believe that your work has been copied on this Site in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Copyright Agent the following information:
(A)a physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
(B)a description of the copyrighted work or other intellectual property that you claim has been infringed;
(C)a description of where the material that you claim is infringing is located on this Site;
(D)your address, telephone number, and e-mail address;
(E)a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(F)a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Our agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail:
Copyright Agent
c/o Toyota Customer Experience - Mailstop WC11
Toyota Motor Sales, U.S.A., Inc.
19001 South Western Avenue
Torrance, California 90501
By phone: 1-800-331-4331
By facsimile: 310-468-7814
By e-mail: http://www.lexus.com/copyrightagent
If your inquiry does not relate to an infringement of your rights, and except as expressly provided otherwise herein, all notices to Lexus shall be in writing and delivered via overnight courier or certified mail, return receipt equested to:
Toyota Customer Relations - Mailstop WC11
19001 South Western Avenue
Torrance, California 90501
